Individual Personal Development Programmes
• Business communication skills
• Supervisory and People management skills
• Assertiveness and self-confidence development
• Influencing, persuading and negotiating
• Better communications at work
• Developing effective telephone skills
• Producing concise and accurate minutes with confidence
• Effective business English
• Writing effective reports
• Speaking and presenting with confidence
• Meetings that deliver results
• Time management
• Leadership
• How to handle workplace discrimination
• Managing performance
• Speaking in public with authority and confidence
• Successful business planning
• Developing the voice of authority

Corporate Staff Personal Development Programmes
• Personal development for PAs/ executive secretaries
• Personal development for administrators/ team leaders
• Professional reception skills
• Handing people and difficult situations
• Influencing, persuading and negotiating
• Meetings that deliver results
• Managing budgets effectively
• Essential finance for the office professionals
• Developing people and managing performance
• Perfecting your presentational skills
• Finance for non-financial managers
• Managing appraisals successfully
• Absence management
• Managing the office and your boss
• Effective office management
• Handling stress and conflicting needs
• Organising meetings, conferences and events
• Professional telephone techniques
• Effective delegation
• Motivational techniques
• Customer relationship management
• Essentials of employment law

I.T. Courses
• Getting started with computers and internet
• Introduction to Microsoft Office
• Introduction to PowerPoint
• Intermediate PowerPoint
• Advanced PowerPoint
• Making presentations with PowerPoint
• Introduction to Microsoft Project
• Intermediate Microsoft Project
• Advanced Microsoft Project

For more information on the above Personal Development programmes/ courses and their fees, please contact London College of Finance and Accounting.